faq

 

 

Can I get a quote for the repairs to my car over the phone or online?

Regrettably, no. There are too many variables in relation to car body repairs, so we actually need to look at your vehicle and the total level of damage before we are able to accurately give you a cost along with a time frame. In the event that the damage is extensive, you would receive the quote by e-mail within 24hours.

 

Can the quoted cost for my vehicle repairs alter?

Our quotes are determined by visual examination of the vehicle. Sometimes we may find more damage when we dismantle the vehicle. If this happens, we will let you and/or your insurer know about any variations. Another cause of variation, which is rare occurrence, is that parts prices (which were correct at the time of quoting) have changed by the time we purchase and install them.

 

How much time will my vehicle repair take?

Just about all incidents vary and it’s difficult to know just how long vehicle repairs will take. We will give you our best estimate when you will have your vehicle back and try very hard to meet that timeline. We will of course let you know as quickly as possible if there are any delays in returning a vehicle to you.

As stated in an earlier response, there is a chance that further unseen damage may be present, this of which could delay the repair process. Sometimes the vehicle needs disassembly of the impaired part so we can precisely determine the degree of damage as well as the amount of time needed to fix it.

 

How will I know when my vehicle repair is complete?

Bellarine Paint and Panel and your insurer will endeavor to keep you advised through the entire repair process. However, please call us any time through the repair process should you have any questions or worries.

 

What warranty do you offer on repairs?

We offer a lifetime warranty on all workmanship and manufacturer warranty on all authentic components. Therefore, the car repairs are guaranteed for the time you own the vehicle.

 

I would like to have my vehicle detailed do I need to make a booking?

Yes, give us a call on 0413 997 010 and we will book at time that suits you.

We can even arrange pickup and delivery for a small fee.